Terms of Service — Carma Warranty

Welcome to Carma Warranty. By accessing or using the website located at carmawarranty.hair and any related services, content, or functionality offered by CarmaWarranty, LLC, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or purchasing any of our vehicle protection products. If you do not agree to all of the terms and conditions set forth herein, you must not access or use our website or services.

Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you, whether personally or on behalf of an entity, and CarmaWarranty, LLC, a California limited liability company with its principal place of business at 5 Hutton Centre Drive Suite 200, Santa Ana, California 92707-6773. By accessing, browsing, or using our website in any manner, including submitting a quote request, purchasing a warranty plan, or contacting our team, you acknowledge that you have read, understood, and agree to be bound by these terms.

We reserve the right to modify, amend, or replace these Terms of Service at any time at our sole discretion. Any changes will be effective immediately upon posting the updated terms on this page. Your continued use of the website following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these terms periodically for updates. If you do not agree with any modification, you must stop using our website and services immediately.

Eligibility and Use Restrictions

By using the Carma Warranty website and services, you represent and warrant that you are at least eighteen years of age and that you have the legal capacity to enter into a binding contract. Our services are intended exclusively for individuals who can form legally binding contracts under applicable law. Individuals under the age of eighteen are not permitted to use this website or to submit any personal information or quote requests.

You further agree to use our website only for lawful purposes and in accordance with these Terms of Service. You agree not to use our website in any way that violates any applicable federal, state, local, or international law or regulation, or to engage in any conduct that restricts or inhibits the use or enjoyment of the website by any third party. Prohibited activities include but are not limited to attempting to interfere with the proper working of the website, transmitting any viruses or harmful code, using automated means such as bots or scrapers to access or collect data from the website without our express written permission, and misrepresenting your identity or providing false information when communicating with us.

Description of Services

Carma Warranty provides vehicle service contracts, commonly referred to as extended auto warranties, that cover the cost of certain mechanical repairs and related services for eligible vehicles. Our offerings include multiple tiers of coverage, ranging from basic powertrain protection to comprehensive exclusionary plans. In addition to warranty coverage, we offer ancillary services such as roadside assistance, rental car reimbursement, and trip interruption benefits in accordance with the terms of your specific service contract.

The information presented on our website regarding coverage options, plan features, eligibility requirements, and pricing is provided for general informational purposes only and does not constitute a binding offer or guarantee of coverage. Final plan availability, pricing, terms, and eligibility are determined during the underwriting and enrollment process based on the specific details of your vehicle, including its make, model, year, mileage, condition, and service history. We reserve the right to modify our service offerings, plan structures, and pricing at any time without prior notice.

Quotes and Pricing

Any quote provided to you by Carma Warranty, whether through our website, over the phone, or via email, is an estimate based on the information you provide at the time of the quote request. Quotes are not binding agreements to provide coverage at the quoted price and are subject to change based on verification of your vehicle information, underwriting review, and other factors that may be discovered during the enrollment process. A quote does not constitute an offer to enter into a service contract and may be withdrawn or modified at any time prior to acceptance and payment.

All prices quoted are in United States dollars and are exclusive of any applicable taxes, fees, or surcharges unless otherwise stated. The final price of your service contract will be confirmed at the time of enrollment and will be clearly communicated to you before you are asked to make any payment. We make every effort to ensure the accuracy of pricing information on our website, but errors may occasionally occur. In the event of a pricing error, we reserve the right to correct the error and to provide you with the corrected pricing before proceeding with enrollment.

Payment Terms

Payment for vehicle service contracts may be made in a single upfront payment or through a monthly installment plan, depending on the option you select during enrollment and the availability of such options for your specific coverage plan. By providing a payment method, you represent and warrant that you are authorized to use that payment method and that any payment information you provide is true, correct, and complete.

If you select a monthly installment plan, you authorize Carma Warranty or its designated payment processor to charge your payment method on a recurring basis for the agreed-upon monthly amount until the total contract price is paid in full or the contract is cancelled in accordance with its terms. You are responsible for ensuring that your payment method remains valid and that sufficient funds or credit is available to cover each payment when it becomes due. Failure to make timely payments may result in suspension or cancellation of your coverage as outlined in your service contract.

Cancellation and Refund Policy

You may cancel your vehicle service contract at any time. If you cancel within the first thirty days of your contract effective date and have not filed any claims during that period, you are entitled to a full refund of the amount you have paid. This thirty-day period serves as a satisfaction guarantee and provides you with the opportunity to review your coverage and confirm that it meets your expectations.

If you cancel after the initial thirty-day period, your refund will be calculated on a pro-rata basis according to the terms specified in your service contract. The pro-rata calculation generally considers the time elapsed since the contract effective date or the mileage driven during the coverage period, whichever results in the lesser refund amount. Any outstanding balance owed on an installment plan will be deducted from the refund. To initiate a cancellation, you must contact our customer service team by phone at +1-747-688-5256 or by email at talk@carmawarranty.hair. All cancellation requests must be confirmed in writing.

Intellectual Property Rights

All content on the Carma Warranty website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and the overall design and layout of the website, is the exclusive property of CarmaWarranty, LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. The compilation of all content on this website is the exclusive property of CarmaWarranty, LLC.

The Carma Warranty name, the Carma Warranty logo, the CW monogram design, and all related names, logos, product and service names, designs, and slogans are trademarks of CarmaWarranty, LLC or its affiliates. You may not use such marks without the prior written permission of CarmaWarranty, LLC. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the website and its content for your personal, non-commercial use only. This license does not include any right to reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the website for any commercial purpose without our express written consent.

User-Generated Content

Our website may allow you to submit, post, or transmit content such as reviews, testimonials, comments, or inquiries through contact forms, email, or other communication channels. By submitting any content to Carma Warranty, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media format for any purpose related to our business operations, including marketing and promotional activities.

You represent and warrant that any content you submit is original to you, does not infringe upon the intellectual property rights of any third party, and does not contain any material that is unlawful, defamatory, obscene, abusive, or otherwise objectionable. We reserve the right, but not the obligation, to monitor, review, edit, or remove any user content at our sole discretion and without prior notice. You are solely responsible for any content you submit and for any consequences arising from its publication on or through our website.

Third-Party Services and Links

The Carma Warranty website may include links to third-party websites, applications, or services that are not owned, operated, or controlled by CarmaWarranty, LLC. These links are provided solely for your convenience and informational purposes. We have no control over and assume no responsibility for the content, privacy policies, security practices, or business practices of any third-party website or service.

You acknowledge and agree that CarmaWarranty, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through any third-party website or service. We strongly encourage you to review the terms of service and privacy policies of any third-party website you visit. Your interactions with third-party organizations, including payment processors and repair facilities, are solely between you and the third party, and CarmaWarranty, LLC is not a party to any such interactions.

Disclaimer of Warranties

The Carma Warranty website and all content, information, materials, products, and services provided through the website are provided on an as is and as available basis without any representations or warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, CarmaWarranty, LLC disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the website will be available uninterrupted, secure, or error-free at all times, that defects will be corrected, or that the website or the servers that make it available are free of viruses or other harmful components. We do not make any warranties regarding the accuracy, completeness, reliability, or timeliness of the content, information, or materials presented on the website. Your use of the website and reliance on any content is solely at your own risk. The content on our website is provided for general informational purposes and should not be construed as professional advice of any kind.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall CarmaWarranty, LLC, its officers, directors, employees, agents, affiliates, successors, or assigns be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or personal injury, arising out of or in connection with your use of or inability to use the website or any services provided through the website, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

In no event shall the aggregate liability of CarmaWarranty, LLC for any claims arising out of or relating to these Terms of Service or your use of the website exceed the greater of one hundred United States dollars or the amount you have paid to Carma Warranty in the twelve months preceding the event giving rise to the claim. The limitations of liability set forth in this section shall apply to the fullest extent permitted by law and shall survive any termination or expiration of these Terms of Service or your use of the website.

Indemnification

You agree to defend, indemnify, and hold harmless CarmaWarranty, LLC and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees, including reasonable attorneys fees, arising out of or relating to your violation of these Terms of Service, your use of the website, your submission of any content through the website, or your violation of any rights of a third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully with us in asserting any available defenses. You shall not in any event settle any matter without the prior written consent of CarmaWarranty, LLC. This indemnification obligation will survive the termination or expiration of these Terms of Service and your use of the website.

Dispute Resolution and Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms of Service, your use of the website, or the services provided by Carma Warranty shall be resolved through binding individual arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Orange County, California, before a single neutral arbitrator mutually agreed upon by the parties.

You agree that any dispute resolution proceedings shall be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration. If for any reason a claim proceeds in court rather than in arbitration, each party waives any right to a jury trial. This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local government agencies. The arbitrator shall have the authority to award the same damages and relief as a court of competent jurisdiction, and the award rendered by the arbitrator shall be final and binding on both parties. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.

Governing Law

These Terms of Service and any disputes arising from or relating to them shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles that would result in the application of the laws of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms of Service.

Any legal action or proceeding arising under these Terms of Service that is not subject to the arbitration provisions set forth above shall be brought exclusively in the federal or state courts located in Orange County, California, and the parties hereby irrevocably consent to the personal jurisdiction and venue of such courts. You agree that any claim or cause of action arising out of or related to your use of the website or these Terms of Service must be filed within one year after such claim or cause of action arose, or it shall be forever barred, notwithstanding any statute of limitations to the contrary.

Severability and Waiver

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent, or severed from these terms if modification is not possible. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

No waiver of any term, provision, or condition of these Terms of Service shall be deemed a further or continuing waiver of such term, provision, or condition or a waiver of any other term, provision, or condition. The failure of CarmaWarranty, LLC to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. Any waiver of a breach of any provision of these terms shall not operate as or be construed to be a waiver of any subsequent breach thereof.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any applicable vehicle service contract you enter into with CarmaWarranty, LLC, constitute the entire agreement between you and CarmaWarranty, LLC regarding your use of the website and our services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

No modification, amendment, or waiver of any provision of these Terms of Service shall be effective unless made in writing and signed by an authorized representative of CarmaWarranty, LLC. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. The section headings used in these terms are for convenience of reference only and shall not affect the meaning or interpretation of any provision.

Contact Information

If you have any questions, comments, or concerns regarding these Terms of Service, or if you need to contact us for any other reason related to your use of our website or services, please reach out to us using the contact details provided below. Our customer service team is available to assist you during regular business hours and will make every effort to respond to your inquiry in a timely manner.

You may contact us by email at talk@carmawarranty.hair, by telephone at +1-747-688-5256, or by postal mail at our registered business address. Our mailing address is CarmaWarranty, LLC, 5 Hutton Centre Drive Suite 200, Santa Ana, California 92707-6773, United States. For time-sensitive matters, we recommend contacting us by telephone for the fastest response. We value your feedback and are committed to providing a positive experience for all visitors and customers of Carma Warranty.

Have questions about these terms? Our team is ready to help. Call +1-747-688-5256 or send an email to talk@carmawarranty.hair. We are available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time.